Terms of Service

1. Acceptance of Terms

By accessing and using the Sparkles AI website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

Sparkles AI provides:

• AI automation strategy consulting
• Business process automation implementation
• System optimization and support services
• Order fulfillment services for qualifying businesses

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Cooperate in good faith during project implementation
• Make timely payments for services rendered
• Maintain confidentiality of proprietary methodologies
• Use our services only for lawful business purposes

4. Payment Terms

• Payment terms will be specified in individual service agreements
• Late payments may incur additional fees
• Refunds are handled on a case-by-case basis
• Disputed charges must be reported within 30 days

5. Intellectual Property

Sparkles AI Proprietary Rights

Sparkles AI retains full ownership of all proprietary methodologies, frameworks, automation systems, and general solutions developed prior to, during, or independent of client projects. This includes but is not limited to:

• Background Intellectual Property: Pre-existing tools, templates, processes, and knowledge base
• Methodologies and Frameworks: All proprietary approaches, techniques, and systematic methods
• Reusable Components: Modular system elements adaptable for multiple clients
• General Solutions: Non-client-specific automation patterns, algorithms, and technical solutions
• Derivative Works: Improvements and enhancements to existing Sparkles AI IP

Residual Knowledge and Skills

Sparkles AI explicitly retains the right to use and apply:

• General skills, techniques, and methodologies learned during engagements
• Non-confidential ideas, concepts, and approaches
• Industry knowledge and best practices
• Technical expertise and problem-solving methods
• General automation principles and implementation strategies

Client Property

You retain ownership of:

• Client Data: Your business data, customer information, and proprietary datasets
• Business Logic: Your specific business rules, configurations, and processes
• Custom Implementations: Client receives exclusive license to use implementations developed specifically for your organization (excluding reusable components and methodologies)

Work Product Clarification

While clients receive deliverables and implementations specific to their needs, Sparkles AI retains ownership of underlying methodologies, general approaches, and reusable system components. This allows us to leverage our expertise and tools for the benefit of all clients while protecting your specific business implementations and data.

6. Confidentiality

We maintain strict confidentiality regarding your business information and processes. Both parties agree to protect confidential information shared during the course of our business relationship.

7. Disclaimers

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Specific business results or ROI guarantees
• Uninterrupted or error-free system operation
• Compatibility with all third-party systems
• Future-proof technology implementations

8. Limitation of Liability

To the maximum extent permitted by law, Sparkles AI's liability for any damages arising from our services shall not exceed the total amount paid by the client for the specific services giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

9. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including natural disasters, government actions, or technical failures of third-party services.

10. Termination

Either party may terminate ongoing services with appropriate notice as specified in individual service agreements. Termination does not relieve either party of obligations incurred prior to termination.

11. Governing Law

These terms shall be governed by and construed in accordance with applicable local laws. Any disputes shall be resolved through binding arbitration or in courts of competent jurisdiction.

12. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated to active clients. Continued use of our services after changes constitutes acceptance of the new terms.

13. Contact Information

For questions about these Terms of Service, contact us at [email protected].