#Client Experience

Aug 29, 2025 • 6 min read

Gold Star Follow-Ups: Turning Automated Outreach Into VIP Customer Moments

Automated follow-ups can rescue your to-do list without making customers feel like a number. Learn how to map journeys, add human review points, and trigger timely, personalized outreach that creates VIP moments—while cutting busywork and boosting retention.

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Brandon Lind

Practical How-Tos

Aug 22, 2025 • 6 min read

Customer Service With Sass: Bringing Personality to Your Chatbots

Tired of robotic support? This guide shows how to infuse brand voice, humor, and empathy into your chatbot—complete with checklists, examples, and quick wins that boost CSAT, loyalty, and ROI.

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Brandon Lind

Practical How-Tos

Aug 12, 2025 • 6 min read

Order Ops Breakdown: Which Order Processes to Automate First

Manual order processing crumbles as volume grows. This guide shows what to automate first—unshipped tracking, backorder follow-ups, pick lists, order entry, and customer updates—to cut errors and reclaim time.

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Brandon Lind

Practical How-Tos

Jul 11, 2025 • 6 min read

Human Touch Automated: How to Retain Personality While Scaling

Automation shouldn’t erase your brand’s personality. This guide shows how to design workflows that respond fast but stay human—using brand-voiced content, smart DM auto-replies with human escalation, handwritten thank-you note prep, and contextual emails. Build systems that scale empathy, not just output.

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Brandon Lind

Practical How-Tos

Jul 8, 2025 • 6 min read

Zero to Automation Hero: Quick Wins for Small Teams

Running a small team without automation is like spinning plates. This guide breaks down five quick wins—order follow-ups, marketing cadence, project reminders, personal productivity, and approvals—plus a simple rollout plan and real-world ROI.

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Brandon Lind

Practical How-Tos